Cancellation and refund policy
What you get back if you cancel, and what happens if we cancel.
Last updated:
This is policy version 2026-11-02. The version shown next to the Pay button when you book is the one that applies to your booking.
If you cancel a fixed-departure bus tour or package
| When you cancel | Refund |
|---|---|
| 15 days or more before departure | Full amount paid, minus the advance per seat |
| 7 to 14 days before departure | 50% of the trip price |
| Less than 7 days before departure, or no-show | No refund |
If you cancel a weekend day trip
| When you cancel | Refund |
|---|---|
| 3 days or more before the trip | Full amount, minus payment gateway charges |
| Less than 3 days before the trip, or no-show | No refund. You may transfer your seat to someone else up to 24 hours before |
Custom group trips
The cancellation terms are written on your quote, because hotel and transport bookings differ for each group. If a quote does not say, the bus tour slabs above apply.
If we cancel
- If we cancel a trip (for example too few bookings, unsafe weather or road closures), you choose: a full refund of everything you paid, or a move to another date.
- If only part of a trip cannot run, we refund the part that did not happen or offer an alternative.
Unpaid balance
If the balance for a bus tour is not paid by the due date on your voucher, we remind you once. If it is still not paid, the booking may be cancelled under the slabs above.
How to cancel
Call or WhatsApp +91 84289 97062 or +91 63791 11504 with your booking ID, or write to hello@loyaltourism.example. The time we receive your message is the time of cancellation.
How refunds are paid
Refunds go back to the original payment method through Razorpay within 7 working days of approval. Your bank may take a few more days to show it.
See also our terms of service.